EANCOM® 2002 S4 Part II RETINS Returns instruction

Status

Definition

A message by which a party informs another party whether and how goods shall be returned.

Principles

The sender of an instruction for returns message will normally have previously been informed by the recipient of the intention to return goods by means of the Announcement for Returns message.

The instruction for returns message can be used to inform the receiving party on:

• goods being re-called;
• whether the goods shall be returned, repaired, destroyed, or disposed of;
• which transport means and mode shall be used;
• on or by which date the return shall take place;
• which party is responsible for initialising transportation;
• which party is responsible for the transportation costs;
• any additional costs related to the return;
• the carrier who shall carry out the transportation;
• the address to which the returned goods should be sent;
• any associated documents which will be raised in conjunction with the instruction for return, e.g. credit note.
• fixed returns instructions for items which are returned on a scheduled basis, e.g. the collection of unsold newspapers will take place at a fixed time each week.

The instruction for returns may be used to inform a party if the sender refuses, or does not require, return of the goods. Where the message sender does not require the return of goods the message should indicate what action the message recipient should carry out (e.g. disposal, destroy). Where the message sender refuses the return of goods the reason for the refusal should be provided.